# Trouble signing in

What each message on the sign-up and sign-in pages means and what to do; if that does not help, email us.

> Document ID: MYRILUM-DOC-ACCESS-011
> Document type: troubleshooting
> Product: identity-access
> Version: 0.1.0
> Region: GLOBAL
> Visibility: PUBLIC
> Publication: PUBLISHED_GLOBAL
> Content maturity: DRAFTED
> Governance: APPROVED
> Capability state: OPERATING
> Availability: PRODUCTION
> Authorization: PUBLIC_INFORMATION
> Freshness: CURRENT
> Safety class: SECURITY_SENSITIVE
> Owner: Web3Capital Documentation Steward
> Approvers (assignment only; not approval evidence): Stephen
> Canonical authority: SRC-APP-POST-AUTH-ROUTE
> Source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba
> Content digest: 705db3e87608a801f132ae4199d92430a8d33b561937626e1dc929b7d02f7b28
> Effective: NOT_SET
> Expires: NOT_SET
> Last verified: 2026-09-24
> Review due: 2026-10-24
> Command authority: NONE
> Canonical URL: /en/accounts-access/sign-in-help

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## Messages on the page

| Field | Value |
|---|---|
| Unable to continue | The email or password is wrong. Check them and try again; the system does not say whether the email has an account. |
| Member registration is not open yet | Invite-code registration is closed for now; existing members can still sign in. |
| That invite code is unavailable | Check it and try again, or ask your inviter; the page does not say whether a code exists. |
| You are safely signed out | Your local and secure identity sessions have ended; you can sign in again. |

<a id="tips"></a>

## Tips

- Submitting usually takes a few seconds; please do not tap again.
- Verification emails sometimes arrive late; check your spam folder and try again later.
- If you forget your password or want to use another sign-in method, follow the prompts on the secure sign-in page.

<a id="still-stuck"></a>

## Still stuck

Email info@myrilum.com with your region and the message you see. Do not include your password or any verification code.

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This document is read-only, grants no command authority, and does not authorize deployment, payment, provider modification, or any other real-world action.