[
  {
    "anchor": "statuses",
    "approvers": [
      "Stephen"
    ],
    "authorization_scope": "PUBLIC_INFORMATION",
    "availability_state": "PRODUCTION",
    "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1",
    "canonical_url": "/en/products-services/payment-help",
    "capability_state": "OPERATING",
    "chunk_id": "MYRILUM-DOC-SERVICES-008@0.1.0:en:GLOBAL:statuses",
    "citation_id": "MYRILUM-DOC-SERVICES-008@0.1.0:en#statuses",
    "command_authority": "NONE",
    "content_applicability": "SHARED_NEUTRAL",
    "content_digest": "d8edf56ec330d7e7b7b618e474a43e4d222cf72aa096d6a6a3d55018d2107321",
    "content_maturity": "DRAFTED",
    "doc_id": "MYRILUM-DOC-SERVICES-008",
    "effective_at": null,
    "expires_at": null,
    "freshness_status": "CURRENT",
    "governance_status": "APPROVED",
    "last_verified_at": "2026-09-23",
    "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.",
    "locale": "en",
    "operational_effect": "NONE",
    "owner": "Web3Capital Documentation Steward",
    "product_id": "myrilum-platform",
    "publication_status": "PUBLISHED_GLOBAL",
    "region": "GLOBAL",
    "requires_human_gate": true,
    "review_due_at": "2026-10-23",
    "safety_class": "OPERATIONAL",
    "section_title": "What the statuses mean",
    "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba",
    "source_refs": [
      "SRC-SERVICE-OPS-AUTH-V1",
      "SRC-APP-ROUTE-CONSTANTS",
      "SRC-APP-SERVICE-CATALOG",
      "SRC-APP-SERVICE-CATALOG-EXPANSION",
      "SRC-APP-SERVICE-CATALOG-RESEARCH",
      "SRC-APP-INQUIRY-ROUTE",
      "SRC-APP-INQUIRY-UI-CONTRACT",
      "SRC-APP-NEGOTIATED-QUOTE-CONTRACT",
      "SRC-APP-ENUM-LABELS",
      "SRC-CN-MEMBER-TOPUP-GO-LIVE-20260910",
      "SRC-CN-RUNTIME-COMMERCIAL-AUDIT-20260920",
      "SRC-CN-POINTS-ISSUANCE-RULINGS",
      "SRC-APP-CN-LEGAL-V1-3"
    ],
    "text": "Document: Payment problems (MYRILUM-DOC-SERVICES-008, version 0.1.0).\nCanonical URL: /en/products-services/payment-help#statuses. Product: myrilum-platform.\nRegion: GLOBAL; locale: en; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: d8edf56ec330d7e7b7b618e474a43e4d222cf72aa096d6a6a3d55018d2107321.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\nWhat the statuses mean: Placed, awaiting payment: The order exists but has not been paid.\nPayment in progress: The payment is being confirmed; refresh the order later.\nPaid / Crediting: The payment is confirmed and the Credits are on their way.\nRefund state unconfirmed: The refund result is still being checked.\nRefund did not go through: The refund did not complete; you can ask for it to be handled under the after-sales rules.\nDisputed / Chargeback: The payment is disputed or charged back with the payment service.",
    "title": "Payment problems",
    "version": "0.1.0",
    "visibility": "PUBLIC"
  },
  {
    "anchor": "what-to-do",
    "approvers": [
      "Stephen"
    ],
    "authorization_scope": "PUBLIC_INFORMATION",
    "availability_state": "PRODUCTION",
    "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1",
    "canonical_url": "/en/products-services/payment-help",
    "capability_state": "OPERATING",
    "chunk_id": "MYRILUM-DOC-SERVICES-008@0.1.0:en:GLOBAL:what-to-do",
    "citation_id": "MYRILUM-DOC-SERVICES-008@0.1.0:en#what-to-do",
    "command_authority": "NONE",
    "content_applicability": "SHARED_NEUTRAL",
    "content_digest": "d8edf56ec330d7e7b7b618e474a43e4d222cf72aa096d6a6a3d55018d2107321",
    "content_maturity": "DRAFTED",
    "doc_id": "MYRILUM-DOC-SERVICES-008",
    "effective_at": null,
    "expires_at": null,
    "freshness_status": "CURRENT",
    "governance_status": "APPROVED",
    "last_verified_at": "2026-09-23",
    "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.",
    "locale": "en",
    "operational_effect": "NONE",
    "owner": "Web3Capital Documentation Steward",
    "product_id": "myrilum-platform",
    "publication_status": "PUBLISHED_GLOBAL",
    "region": "GLOBAL",
    "requires_human_gate": true,
    "review_due_at": "2026-10-23",
    "safety_class": "OPERATIONAL",
    "section_title": "Paid, but nothing arrived",
    "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba",
    "source_refs": [
      "SRC-SERVICE-OPS-AUTH-V1",
      "SRC-APP-ROUTE-CONSTANTS",
      "SRC-APP-SERVICE-CATALOG",
      "SRC-APP-SERVICE-CATALOG-EXPANSION",
      "SRC-APP-SERVICE-CATALOG-RESEARCH",
      "SRC-APP-INQUIRY-ROUTE",
      "SRC-APP-INQUIRY-UI-CONTRACT",
      "SRC-APP-NEGOTIATED-QUOTE-CONTRACT",
      "SRC-APP-ENUM-LABELS",
      "SRC-CN-MEMBER-TOPUP-GO-LIVE-20260910",
      "SRC-CN-RUNTIME-COMMERCIAL-AUDIT-20260920",
      "SRC-CN-POINTS-ISSUANCE-RULINGS",
      "SRC-APP-CN-LEGAL-V1-3"
    ],
    "text": "Document: Payment problems (MYRILUM-DOC-SERVICES-008, version 0.1.0).\nCanonical URL: /en/products-services/payment-help#what-to-do. Product: myrilum-platform.\nRegion: GLOBAL; locale: en; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: d8edf56ec330d7e7b7b618e474a43e4d222cf72aa096d6a6a3d55018d2107321.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\nPaid, but nothing arrived: First check the order's status in “My orders”.\nIf a person needs to handle it, email info@myrilum.com with the order number, a description of the problem, how you would like it resolved and any material needed.\nThe China region's after-sales rules say staff work 09:00–18:00 Beijing time on working days, and email is received at any time.",
    "title": "Payment problems",
    "version": "0.1.0",
    "visibility": "PUBLIC"
  },
  {
    "anchor": "never-send",
    "approvers": [
      "Stephen"
    ],
    "authorization_scope": "PUBLIC_INFORMATION",
    "availability_state": "PRODUCTION",
    "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1",
    "canonical_url": "/en/products-services/payment-help",
    "capability_state": "OPERATING",
    "chunk_id": "MYRILUM-DOC-SERVICES-008@0.1.0:en:GLOBAL:never-send",
    "citation_id": "MYRILUM-DOC-SERVICES-008@0.1.0:en#never-send",
    "command_authority": "NONE",
    "content_applicability": "SHARED_NEUTRAL",
    "content_digest": "d8edf56ec330d7e7b7b618e474a43e4d222cf72aa096d6a6a3d55018d2107321",
    "content_maturity": "DRAFTED",
    "doc_id": "MYRILUM-DOC-SERVICES-008",
    "effective_at": null,
    "expires_at": null,
    "freshness_status": "CURRENT",
    "governance_status": "APPROVED",
    "last_verified_at": "2026-09-23",
    "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.",
    "locale": "en",
    "operational_effect": "NONE",
    "owner": "Web3Capital Documentation Steward",
    "product_id": "myrilum-platform",
    "publication_status": "PUBLISHED_GLOBAL",
    "region": "GLOBAL",
    "requires_human_gate": true,
    "review_due_at": "2026-10-23",
    "safety_class": "OPERATIONAL",
    "section_title": "Never send",
    "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba",
    "source_refs": [
      "SRC-SERVICE-OPS-AUTH-V1",
      "SRC-APP-ROUTE-CONSTANTS",
      "SRC-APP-SERVICE-CATALOG",
      "SRC-APP-SERVICE-CATALOG-EXPANSION",
      "SRC-APP-SERVICE-CATALOG-RESEARCH",
      "SRC-APP-INQUIRY-ROUTE",
      "SRC-APP-INQUIRY-UI-CONTRACT",
      "SRC-APP-NEGOTIATED-QUOTE-CONTRACT",
      "SRC-APP-ENUM-LABELS",
      "SRC-CN-MEMBER-TOPUP-GO-LIVE-20260910",
      "SRC-CN-RUNTIME-COMMERCIAL-AUDIT-20260920",
      "SRC-CN-POINTS-ISSUANCE-RULINGS",
      "SRC-APP-CN-LEGAL-V1-3"
    ],
    "text": "Document: Payment problems (MYRILUM-DOC-SERVICES-008, version 0.1.0).\nCanonical URL: /en/products-services/payment-help#never-send. Product: myrilum-platform.\nRegion: GLOBAL; locale: en; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: d8edf56ec330d7e7b7b618e474a43e4d222cf72aa096d6a6a3d55018d2107321.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\nNever send: Never send your password, payment PIN or SMS verification code to anyone.",
    "title": "Payment problems",
    "version": "0.1.0",
    "visibility": "PUBLIC"
  }
]