[
  {
    "anchor": "scope",
    "approvers": [
      "Stephen"
    ],
    "authorization_scope": "PUBLIC_INFORMATION",
    "availability_state": "PRODUCTION",
    "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1",
    "canonical_url": "/en/products-services/refunds",
    "capability_state": "OPERATING",
    "chunk_id": "MYRILUM-DOC-SERVICES-009@0.1.0:en:GLOBAL:scope",
    "citation_id": "MYRILUM-DOC-SERVICES-009@0.1.0:en#scope",
    "command_authority": "NONE",
    "content_applicability": "SHARED_NEUTRAL",
    "content_digest": "603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515",
    "content_maturity": "DRAFTED",
    "doc_id": "MYRILUM-DOC-SERVICES-009",
    "effective_at": null,
    "expires_at": null,
    "freshness_status": "CURRENT",
    "governance_status": "APPROVED",
    "last_verified_at": "2026-09-23",
    "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.",
    "locale": "en",
    "operational_effect": "NONE",
    "owner": "Web3Capital Documentation Steward",
    "product_id": "myrilum-platform",
    "publication_status": "PUBLISHED_GLOBAL",
    "region": "GLOBAL",
    "requires_human_gate": true,
    "review_due_at": "2026-10-23",
    "safety_class": "OPERATIONAL",
    "section_title": "What the China-region rules cover",
    "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba",
    "source_refs": [
      "SRC-SERVICE-OPS-AUTH-V1",
      "SRC-APP-ROUTE-CONSTANTS",
      "SRC-APP-SERVICE-CATALOG",
      "SRC-APP-SERVICE-CATALOG-EXPANSION",
      "SRC-APP-SERVICE-CATALOG-RESEARCH",
      "SRC-APP-INQUIRY-ROUTE",
      "SRC-APP-INQUIRY-UI-CONTRACT",
      "SRC-APP-NEGOTIATED-QUOTE-CONTRACT",
      "SRC-APP-CN-LEGAL-V1-3"
    ],
    "text": "Document: Refunds and after-sales (MYRILUM-DOC-SERVICES-009, version 0.1.0).\nCanonical URL: /en/products-services/refunds#scope. Product: myrilum-platform.\nRegion: GLOBAL; locale: en; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\nWhat the China-region rules cover: They cover Credit purchases, results orders paid with Credits, results orders bought directly with money, and related payment, delivery, acceptance and bookkeeping problems.",
    "title": "Refunds and after-sales",
    "version": "0.1.0",
    "visibility": "PUBLIC"
  },
  {
    "anchor": "how",
    "approvers": [
      "Stephen"
    ],
    "authorization_scope": "PUBLIC_INFORMATION",
    "availability_state": "PRODUCTION",
    "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1",
    "canonical_url": "/en/products-services/refunds",
    "capability_state": "OPERATING",
    "chunk_id": "MYRILUM-DOC-SERVICES-009@0.1.0:en:GLOBAL:how",
    "citation_id": "MYRILUM-DOC-SERVICES-009@0.1.0:en#how",
    "command_authority": "NONE",
    "content_applicability": "SHARED_NEUTRAL",
    "content_digest": "603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515",
    "content_maturity": "DRAFTED",
    "doc_id": "MYRILUM-DOC-SERVICES-009",
    "effective_at": null,
    "expires_at": null,
    "freshness_status": "CURRENT",
    "governance_status": "APPROVED",
    "last_verified_at": "2026-09-23",
    "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.",
    "locale": "en",
    "operational_effect": "NONE",
    "owner": "Web3Capital Documentation Steward",
    "product_id": "myrilum-platform",
    "publication_status": "PUBLISHED_GLOBAL",
    "region": "GLOBAL",
    "requires_human_gate": true,
    "review_due_at": "2026-10-23",
    "safety_class": "OPERATIONAL",
    "section_title": "How to ask",
    "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba",
    "source_refs": [
      "SRC-SERVICE-OPS-AUTH-V1",
      "SRC-APP-ROUTE-CONSTANTS",
      "SRC-APP-SERVICE-CATALOG",
      "SRC-APP-SERVICE-CATALOG-EXPANSION",
      "SRC-APP-SERVICE-CATALOG-RESEARCH",
      "SRC-APP-INQUIRY-ROUTE",
      "SRC-APP-INQUIRY-UI-CONTRACT",
      "SRC-APP-NEGOTIATED-QUOTE-CONTRACT",
      "SRC-APP-CN-LEGAL-V1-3"
    ],
    "text": "Document: Refunds and after-sales (MYRILUM-DOC-SERVICES-009, version 0.1.0).\nCanonical URL: /en/products-services/refunds#how. Product: myrilum-platform.\nRegion: GLOBAL; locale: en; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\nHow to ask: The rules say you can submit through the order's after-sales entry or by email to info@myrilum.com: the order number, a description of the problem, how you would like it resolved and any material needed.\nIf there is no self-service button, you cannot sign in, or you have asked to close your account, you can still ask by email.\nStaff work 09:00–18:00 Beijing time on working days, and email is received at any time.\nIf you disagree with the outcome, you can ask for escalation through the same channel to have it reviewed.",
    "title": "Refunds and after-sales",
    "version": "0.1.0",
    "visibility": "PUBLIC"
  },
  {
    "anchor": "global",
    "approvers": [
      "Stephen"
    ],
    "authorization_scope": "PUBLIC_INFORMATION",
    "availability_state": "PRODUCTION",
    "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1",
    "canonical_url": "/en/products-services/refunds",
    "capability_state": "OPERATING",
    "chunk_id": "MYRILUM-DOC-SERVICES-009@0.1.0:en:GLOBAL:global",
    "citation_id": "MYRILUM-DOC-SERVICES-009@0.1.0:en#global",
    "command_authority": "NONE",
    "content_applicability": "SHARED_NEUTRAL",
    "content_digest": "603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515",
    "content_maturity": "DRAFTED",
    "doc_id": "MYRILUM-DOC-SERVICES-009",
    "effective_at": null,
    "expires_at": null,
    "freshness_status": "CURRENT",
    "governance_status": "APPROVED",
    "last_verified_at": "2026-09-23",
    "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.",
    "locale": "en",
    "operational_effect": "NONE",
    "owner": "Web3Capital Documentation Steward",
    "product_id": "myrilum-platform",
    "publication_status": "PUBLISHED_GLOBAL",
    "region": "GLOBAL",
    "requires_human_gate": true,
    "review_due_at": "2026-10-23",
    "safety_class": "OPERATIONAL",
    "section_title": "Global region",
    "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba",
    "source_refs": [
      "SRC-SERVICE-OPS-AUTH-V1",
      "SRC-APP-ROUTE-CONSTANTS",
      "SRC-APP-SERVICE-CATALOG",
      "SRC-APP-SERVICE-CATALOG-EXPANSION",
      "SRC-APP-SERVICE-CATALOG-RESEARCH",
      "SRC-APP-INQUIRY-ROUTE",
      "SRC-APP-INQUIRY-UI-CONTRACT",
      "SRC-APP-NEGOTIATED-QUOTE-CONTRACT",
      "SRC-APP-CN-LEGAL-V1-3"
    ],
    "text": "Document: Refunds and after-sales (MYRILUM-DOC-SERVICES-009, version 0.1.0).\nCanonical URL: /en/products-services/refunds#global. Product: myrilum-platform.\nRegion: GLOBAL; locale: en; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\nGlobal region: The global region's refund policy is at app.myrilum.com/legal/refunds.",
    "title": "Refunds and after-sales",
    "version": "0.1.0",
    "visibility": "PUBLIC"
  }
]