# Refunds and after-sales
In the China region, after-sales service, refunds and transaction corrections follow the after-sales, refunds and corrections rules; the global region has its own refund policy.
> Document ID: MYRILUM-DOC-SERVICES-009
> Document type: how_to
> Product: myrilum-platform
> Version: 0.1.0
> Region: GLOBAL
> Visibility: PUBLIC
> Publication: PUBLISHED_GLOBAL
> Content maturity: DRAFTED
> Governance: APPROVED
> Capability state: OPERATING
> Availability: PRODUCTION
> Authorization: PUBLIC_INFORMATION
> Freshness: CURRENT
> Safety class: OPERATIONAL
> Owner: Web3Capital Documentation Steward
> Approvers (assignment only; not approval evidence): Stephen
> Canonical authority: SRC-SERVICE-OPS-AUTH-V1
> Source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba
> Content digest: 603aa2c7ab9e67787ec3aeac5f5245bfa3125edf53c9bc36d20efe858aeb5515
> Effective: NOT_SET
> Expires: NOT_SET
> Last verified: 2026-09-23
> Review due: 2026-10-23
> Command authority: NONE
> Canonical URL: /en/products-services/refunds
## What the China-region rules cover
They cover Credit purchases, results orders paid with Credits, results orders bought directly with money, and related payment, delivery, acceptance and bookkeeping problems.
## How to ask
- The rules say you can submit through the order's after-sales entry or by email to info@myrilum.com: the order number, a description of the problem, how you would like it resolved and any material needed.
- If there is no self-service button, you cannot sign in, or you have asked to close your account, you can still ask by email.
- Staff work 09:00–18:00 Beijing time on working days, and email is received at any time.
- If you disagree with the outcome, you can ask for escalation through the same channel to have it reviewed.
## Global region
The global region's refund policy is at app.myrilum.com/legal/refunds.
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This document is read-only, grants no command authority, and does not authorize deployment, payment, provider modification, or any other real-world action.