# Contact and feedback

The contact email for member services, orders, privacy and complaints is info@myrilum.com; the feedback at the end of each article opens a prefilled email in your mail app.

> Document ID: MYRILUM-DOC-START-005
> Document type: how_to
> Product: myrilum-platform
> Version: 0.1.0
> Region: GLOBAL
> Visibility: PUBLIC
> Publication: PUBLISHED_GLOBAL
> Content maturity: DRAFTED
> Governance: APPROVED
> Capability state: OPERATING
> Availability: PRODUCTION
> Authorization: PUBLIC_INFORMATION
> Freshness: CURRENT
> Safety class: OPERATIONAL
> Owner: Web3Capital Documentation Steward
> Approvers (assignment only; not approval evidence): Stephen
> Canonical authority: SRC-SERVICE-OPS-AUTH-V1
> Source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba
> Content digest: 0f156df885cbfd26a07a5e89756f32672c99d59d488304789f038b1a34736908
> Effective: NOT_SET
> Expires: NOT_SET
> Last verified: 2026-09-23
> Review due: 2026-10-23
> Command authority: NONE
> Canonical URL: /en/start/contact

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## Contact email

info@myrilum.com. The China region's agreements name it as the contact for member services, orders, invoices, privacy and complaints; the after-sales rules say staff work 09:00–18:00 Beijing time on working days, and email is received at any time.

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## For an order problem, include

- The order number.
- A description of the problem.
- How you would like it resolved.
- Any material needed.

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## Never send

Never send your password, payment PIN or SMS verification code to anyone, including support staff or your referrer.

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## Feedback on the documentation

“Did this answer your question?” at the end of each article opens a prefilled email to info@myrilum.com in your mail app; you decide whether to send it, and it never passes through this site.

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This document is read-only, grants no command authority, and does not authorize deployment, payment, provider modification, or any other real-world action.