[ { "anchor": "statuses", "approvers": [ "Stephen" ], "authorization_scope": "PUBLIC_INFORMATION", "availability_state": "PRODUCTION", "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1", "canonical_url": "/zh-cn/products-services/payment-help", "capability_state": "OPERATING", "chunk_id": "MYRILUM-DOC-SERVICES-008@0.1.0:zh-CN:GLOBAL:statuses", "citation_id": "MYRILUM-DOC-SERVICES-008@0.1.0:zh-CN#statuses", "command_authority": "NONE", "content_applicability": "SHARED_NEUTRAL", "content_digest": "30981002ae8668f34a7cf64aaf80b4a9fcae86f50d77a23a38d06089b376e27d", "content_maturity": "DRAFTED", "doc_id": "MYRILUM-DOC-SERVICES-008", "effective_at": null, "expires_at": null, "freshness_status": "CURRENT", "governance_status": "APPROVED", "last_verified_at": "2026-09-23", "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.", "locale": "zh-CN", "operational_effect": "NONE", "owner": "Web3Capital Documentation Steward", "product_id": "myrilum-platform", "publication_status": "PUBLISHED_GLOBAL", "region": "GLOBAL", "requires_human_gate": true, "review_due_at": "2026-10-23", "safety_class": "OPERATIONAL", "section_title": "状态是什么意思", "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba", "source_refs": [ "SRC-SERVICE-OPS-AUTH-V1", "SRC-APP-ROUTE-CONSTANTS", "SRC-APP-SERVICE-CATALOG", "SRC-APP-SERVICE-CATALOG-EXPANSION", "SRC-APP-SERVICE-CATALOG-RESEARCH", "SRC-APP-INQUIRY-ROUTE", "SRC-APP-INQUIRY-UI-CONTRACT", "SRC-APP-NEGOTIATED-QUOTE-CONTRACT", "SRC-APP-ENUM-LABELS", "SRC-CN-MEMBER-TOPUP-GO-LIVE-20260910", "SRC-CN-RUNTIME-COMMERCIAL-AUDIT-20260920", "SRC-CN-POINTS-ISSUANCE-RULINGS", "SRC-APP-CN-LEGAL-V1-3" ], "text": "Document: 付款遇到问题 (MYRILUM-DOC-SERVICES-008, version 0.1.0).\nCanonical URL: /zh-cn/products-services/payment-help#statuses. Product: myrilum-platform.\nRegion: GLOBAL; locale: zh-CN; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 30981002ae8668f34a7cf64aaf80b4a9fcae86f50d77a23a38d06089b376e27d.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\n状态是什么意思: 已下单，待付款: 订单已建，还没付款。\n付款处理中: 付款正在确认，稍后刷新订单查看。\n已付款 / 点数发放中: 付款已确认，点数正在到账。\n退款状态待确认: 退款结果还在核对。\n退款未成功: 退款没有完成；可以按售后规则联系处理。\n有争议 / 已发起拒付: 付款在支付服务那边有争议或拒付。", "title": "付款遇到问题", "version": "0.1.0", "visibility": "PUBLIC" }, { "anchor": "what-to-do", "approvers": [ "Stephen" ], "authorization_scope": "PUBLIC_INFORMATION", "availability_state": "PRODUCTION", "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1", "canonical_url": "/zh-cn/products-services/payment-help", "capability_state": "OPERATING", "chunk_id": "MYRILUM-DOC-SERVICES-008@0.1.0:zh-CN:GLOBAL:what-to-do", "citation_id": "MYRILUM-DOC-SERVICES-008@0.1.0:zh-CN#what-to-do", "command_authority": "NONE", "content_applicability": "SHARED_NEUTRAL", "content_digest": "30981002ae8668f34a7cf64aaf80b4a9fcae86f50d77a23a38d06089b376e27d", "content_maturity": "DRAFTED", "doc_id": "MYRILUM-DOC-SERVICES-008", "effective_at": null, "expires_at": null, "freshness_status": "CURRENT", "governance_status": "APPROVED", "last_verified_at": "2026-09-23", "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.", "locale": "zh-CN", "operational_effect": "NONE", "owner": "Web3Capital Documentation Steward", "product_id": "myrilum-platform", "publication_status": "PUBLISHED_GLOBAL", "region": "GLOBAL", "requires_human_gate": true, "review_due_at": "2026-10-23", "safety_class": "OPERATIONAL", "section_title": "付了款没到账", "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba", "source_refs": [ "SRC-SERVICE-OPS-AUTH-V1", "SRC-APP-ROUTE-CONSTANTS", "SRC-APP-SERVICE-CATALOG", "SRC-APP-SERVICE-CATALOG-EXPANSION", "SRC-APP-SERVICE-CATALOG-RESEARCH", "SRC-APP-INQUIRY-ROUTE", "SRC-APP-INQUIRY-UI-CONTRACT", "SRC-APP-NEGOTIATED-QUOTE-CONTRACT", "SRC-APP-ENUM-LABELS", "SRC-CN-MEMBER-TOPUP-GO-LIVE-20260910", "SRC-CN-RUNTIME-COMMERCIAL-AUDIT-20260920", "SRC-CN-POINTS-ISSUANCE-RULINGS", "SRC-APP-CN-LEGAL-V1-3" ], "text": "Document: 付款遇到问题 (MYRILUM-DOC-SERVICES-008, version 0.1.0).\nCanonical URL: /zh-cn/products-services/payment-help#what-to-do. Product: myrilum-platform.\nRegion: GLOBAL; locale: zh-CN; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 30981002ae8668f34a7cf64aaf80b4a9fcae86f50d77a23a38d06089b376e27d.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\n付了款没到账: 先在「我的订单」看这笔订单的状态。\n需要人工处理时，发邮件到 info@myrilum.com，附订单编号、问题说明、希望的处理方式和必要材料。\n中国区售后规则写明人工服务时间为北京时间法定工作日 09:00—18:00，邮箱随时收件。", "title": "付款遇到问题", "version": "0.1.0", "visibility": "PUBLIC" }, { "anchor": "never-send", "approvers": [ "Stephen" ], "authorization_scope": "PUBLIC_INFORMATION", "availability_state": "PRODUCTION", "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1", "canonical_url": "/zh-cn/products-services/payment-help", "capability_state": "OPERATING", "chunk_id": "MYRILUM-DOC-SERVICES-008@0.1.0:zh-CN:GLOBAL:never-send", "citation_id": "MYRILUM-DOC-SERVICES-008@0.1.0:zh-CN#never-send", "command_authority": "NONE", "content_applicability": "SHARED_NEUTRAL", "content_digest": "30981002ae8668f34a7cf64aaf80b4a9fcae86f50d77a23a38d06089b376e27d", "content_maturity": "DRAFTED", "doc_id": "MYRILUM-DOC-SERVICES-008", "effective_at": null, "expires_at": null, "freshness_status": "CURRENT", "governance_status": "APPROVED", "last_verified_at": "2026-09-23", "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.", "locale": "zh-CN", "operational_effect": "NONE", "owner": "Web3Capital Documentation Steward", "product_id": "myrilum-platform", "publication_status": "PUBLISHED_GLOBAL", "region": "GLOBAL", "requires_human_gate": true, "review_due_at": "2026-10-23", "safety_class": "OPERATIONAL", "section_title": "不要发送", "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba", "source_refs": [ "SRC-SERVICE-OPS-AUTH-V1", "SRC-APP-ROUTE-CONSTANTS", "SRC-APP-SERVICE-CATALOG", "SRC-APP-SERVICE-CATALOG-EXPANSION", "SRC-APP-SERVICE-CATALOG-RESEARCH", "SRC-APP-INQUIRY-ROUTE", "SRC-APP-INQUIRY-UI-CONTRACT", "SRC-APP-NEGOTIATED-QUOTE-CONTRACT", "SRC-APP-ENUM-LABELS", "SRC-CN-MEMBER-TOPUP-GO-LIVE-20260910", "SRC-CN-RUNTIME-COMMERCIAL-AUDIT-20260920", "SRC-CN-POINTS-ISSUANCE-RULINGS", "SRC-APP-CN-LEGAL-V1-3" ], "text": "Document: 付款遇到问题 (MYRILUM-DOC-SERVICES-008, version 0.1.0).\nCanonical URL: /zh-cn/products-services/payment-help#never-send. Product: myrilum-platform.\nRegion: GLOBAL; locale: zh-CN; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 30981002ae8668f34a7cf64aaf80b4a9fcae86f50d77a23a38d06089b376e27d.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\n不要发送: 密码、支付口令和短信验证码不要发给任何人。", "title": "付款遇到问题", "version": "0.1.0", "visibility": "PUBLIC" } ]