[ { "anchor": "scope", "approvers": [ "Stephen" ], "authorization_scope": "PUBLIC_INFORMATION", "availability_state": "PRODUCTION", "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1", "canonical_url": "/zh-cn/products-services/refunds", "capability_state": "OPERATING", "chunk_id": "MYRILUM-DOC-SERVICES-009@0.1.0:zh-CN:GLOBAL:scope", "citation_id": "MYRILUM-DOC-SERVICES-009@0.1.0:zh-CN#scope", "command_authority": "NONE", "content_applicability": "SHARED_NEUTRAL", "content_digest": "638d5a3c39118ea2504a22fb9bf4dcde1e86d965c1c69fc6da268978df98154d", "content_maturity": "DRAFTED", "doc_id": "MYRILUM-DOC-SERVICES-009", "effective_at": null, "expires_at": null, "freshness_status": "CURRENT", "governance_status": "APPROVED", "last_verified_at": "2026-09-23", "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.", "locale": "zh-CN", "operational_effect": "NONE", "owner": "Web3Capital Documentation Steward", "product_id": "myrilum-platform", "publication_status": "PUBLISHED_GLOBAL", "region": "GLOBAL", "requires_human_gate": true, "review_due_at": "2026-10-23", "safety_class": "OPERATIONAL", "section_title": "中国区规则管什么", "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba", "source_refs": [ "SRC-SERVICE-OPS-AUTH-V1", "SRC-APP-ROUTE-CONSTANTS", "SRC-APP-SERVICE-CATALOG", "SRC-APP-SERVICE-CATALOG-EXPANSION", "SRC-APP-SERVICE-CATALOG-RESEARCH", "SRC-APP-INQUIRY-ROUTE", "SRC-APP-INQUIRY-UI-CONTRACT", "SRC-APP-NEGOTIATED-QUOTE-CONTRACT", "SRC-APP-CN-LEGAL-V1-3" ], "text": "Document: 退款与售后 (MYRILUM-DOC-SERVICES-009, version 0.1.0).\nCanonical URL: /zh-cn/products-services/refunds#scope. Product: myrilum-platform.\nRegion: GLOBAL; locale: zh-CN; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 638d5a3c39118ea2504a22fb9bf4dcde1e86d965c1c69fc6da268978df98154d.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\n中国区规则管什么: 它适用于点数购买、用点数支付的成果订单、人民币直接购买的成果订单，以及相关的支付、交付、验收和记账异常。", "title": "退款与售后", "version": "0.1.0", "visibility": "PUBLIC" }, { "anchor": "how", "approvers": [ "Stephen" ], "authorization_scope": "PUBLIC_INFORMATION", "availability_state": "PRODUCTION", "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1", "canonical_url": "/zh-cn/products-services/refunds", "capability_state": "OPERATING", "chunk_id": "MYRILUM-DOC-SERVICES-009@0.1.0:zh-CN:GLOBAL:how", "citation_id": "MYRILUM-DOC-SERVICES-009@0.1.0:zh-CN#how", "command_authority": "NONE", "content_applicability": "SHARED_NEUTRAL", "content_digest": "638d5a3c39118ea2504a22fb9bf4dcde1e86d965c1c69fc6da268978df98154d", "content_maturity": "DRAFTED", "doc_id": "MYRILUM-DOC-SERVICES-009", "effective_at": null, "expires_at": null, "freshness_status": "CURRENT", "governance_status": "APPROVED", "last_verified_at": "2026-09-23", "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.", "locale": "zh-CN", "operational_effect": "NONE", "owner": "Web3Capital Documentation Steward", "product_id": "myrilum-platform", "publication_status": "PUBLISHED_GLOBAL", "region": "GLOBAL", "requires_human_gate": true, "review_due_at": "2026-10-23", "safety_class": "OPERATIONAL", "section_title": "怎样提出", "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba", "source_refs": [ "SRC-SERVICE-OPS-AUTH-V1", "SRC-APP-ROUTE-CONSTANTS", "SRC-APP-SERVICE-CATALOG", "SRC-APP-SERVICE-CATALOG-EXPANSION", "SRC-APP-SERVICE-CATALOG-RESEARCH", "SRC-APP-INQUIRY-ROUTE", "SRC-APP-INQUIRY-UI-CONTRACT", "SRC-APP-NEGOTIATED-QUOTE-CONTRACT", "SRC-APP-CN-LEGAL-V1-3" ], "text": "Document: 退款与售后 (MYRILUM-DOC-SERVICES-009, version 0.1.0).\nCanonical URL: /zh-cn/products-services/refunds#how. Product: myrilum-platform.\nRegion: GLOBAL; locale: zh-CN; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 638d5a3c39118ea2504a22fb9bf4dcde1e86d965c1c69fc6da268978df98154d.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\n怎样提出: 规则写明可以通过本人订单的售后入口或邮箱 info@myrilum.com 提交：订单编号、问题说明、希望的处理方式和必要材料。\n没有自助按钮、无法登录或账户已申请注销的，也可以用邮箱提出。\n人工服务时间为北京时间法定工作日 09:00—18:00，邮箱随时收件。\n对处理结果有异议，可以在原联系渠道提出「投诉升级」，请求复核。", "title": "退款与售后", "version": "0.1.0", "visibility": "PUBLIC" }, { "anchor": "global", "approvers": [ "Stephen" ], "authorization_scope": "PUBLIC_INFORMATION", "availability_state": "PRODUCTION", "canonical_authority": "SRC-SERVICE-OPS-AUTH-V1", "canonical_url": "/zh-cn/products-services/refunds", "capability_state": "OPERATING", "chunk_id": "MYRILUM-DOC-SERVICES-009@0.1.0:zh-CN:GLOBAL:global", "citation_id": "MYRILUM-DOC-SERVICES-009@0.1.0:zh-CN#global", "command_authority": "NONE", "content_applicability": "SHARED_NEUTRAL", "content_digest": "638d5a3c39118ea2504a22fb9bf4dcde1e86d965c1c69fc6da268978df98154d", "content_maturity": "DRAFTED", "doc_id": "MYRILUM-DOC-SERVICES-009", "effective_at": null, "expires_at": null, "freshness_status": "CURRENT", "governance_status": "APPROVED", "last_verified_at": "2026-09-23", "limitations": "Read-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.", "locale": "zh-CN", "operational_effect": "NONE", "owner": "Web3Capital Documentation Steward", "product_id": "myrilum-platform", "publication_status": "PUBLISHED_GLOBAL", "region": "GLOBAL", "requires_human_gate": true, "review_due_at": "2026-10-23", "safety_class": "OPERATIONAL", "section_title": "全球区", "source_commit": "ce6050ec1218b8ff892ab41c701e3ce7e3e227ba", "source_refs": [ "SRC-SERVICE-OPS-AUTH-V1", "SRC-APP-ROUTE-CONSTANTS", "SRC-APP-SERVICE-CATALOG", "SRC-APP-SERVICE-CATALOG-EXPANSION", "SRC-APP-SERVICE-CATALOG-RESEARCH", "SRC-APP-INQUIRY-ROUTE", "SRC-APP-INQUIRY-UI-CONTRACT", "SRC-APP-NEGOTIATED-QUOTE-CONTRACT", "SRC-APP-CN-LEGAL-V1-3" ], "text": "Document: 退款与售后 (MYRILUM-DOC-SERVICES-009, version 0.1.0).\nCanonical URL: /zh-cn/products-services/refunds#global. Product: myrilum-platform.\nRegion: GLOBAL; locale: zh-CN; visibility: PUBLIC; publication: PUBLISHED_GLOBAL.\nContent: DRAFTED; governance: APPROVED; freshness: CURRENT.\nReality: OPERATING; availability: PRODUCTION; authorization: PUBLIC_INFORMATION.\nAuthority: SRC-SERVICE-OPS-AUTH-V1; source commit: ce6050ec1218b8ff892ab41c701e3ce7e3e227ba; content digest: 638d5a3c39118ea2504a22fb9bf4dcde1e86d965c1c69fc6da268978df98154d.\nEffective: NOT_SET; expires: NOT_SET; verified: 2026-09-23; review due: 2026-10-23.\nSafety: OPERATIONAL; human gate: true; operational_effect=NONE; command_authority=NONE.\nDocument governance assignment: owner=Web3Capital Documentation Steward; assigned approvers (not approval evidence)=Stephen.\nRead-only documentation projection. It grants no command authority and cannot authorize or perform any real-world action.\n全球区: 全球区的退款说明在 app.myrilum.com/legal/refunds。", "title": "退款与售后", "version": "0.1.0", "visibility": "PUBLIC" } ]