Payment problems
What the payment and refund statuses on an order mean, what to do if a payment has not arrived, and how to reach a person.
What the statuses mean
| Placed, awaiting payment | The order exists but has not been paid. |
|---|---|
| Payment in progress | The payment is being confirmed; refresh the order later. |
| Paid / Crediting | The payment is confirmed and the Credits are on their way. |
| Refund state unconfirmed | The refund result is still being checked. |
| Refund did not go through | The refund did not complete; you can ask for it to be handled under the after-sales rules. |
| Disputed / Chargeback | The payment is disputed or charged back with the payment service. |
Paid, but nothing arrived
- First check the order's status in “My orders”.
- If a person needs to handle it, email info@myrilum.com with the order number, a description of the problem, how you would like it resolved and any material needed.
- The China region's after-sales rules say staff work 09:00–18:00 Beijing time on working days, and email is received at any time.
Never send
Never send your password, payment PIN or SMS verification code to anyone.
Did this answer your question?
Opens a prefilled email to info@myrilum.com in your mail app; you decide whether to send it, and it never passes through this site. Do not include passwords or other sensitive information.
Sources and maintenance
- Region
- Global
- Version
- 0.1.0
- Publication
- Published globally
- Document status
- Approved · Drafted
- Authorization
- Public information
- Command authority
- None
- Type
- Troubleshooting
- Audience
- Prospective users, Organization leaders, Developers, Agents
- Safety class
- Operational
- Agent tasks
use_member_app- Owner
- Web3Capital Documentation Steward
- Last verified
- 2026-09-23
- Review due
- 2026-10-23
- Source commit
ce6050ec1218- Canonical authority
SRC-SERVICE-OPS-AUTH-V1- Content digest
d8edf56ec330d7e7- Stable citation
MYRILUM-DOC-SERVICES-008@0.1.0:en#statuses
Machine-readableMarkdownMetadataJSON-LDChunks
This documentation grants no execution, release, or production authority.
Sources and maintenance
- Region
- Global
- Version
- 0.1.0
- Publication
- Published globally
- Document status
- Approved · Drafted
- Authorization
- Public information
- Command authority
- None
- Type
- Troubleshooting
- Audience
- Prospective users, Organization leaders, Developers, Agents
- Safety class
- Operational
- Agent tasks
use_member_app- Owner
- Web3Capital Documentation Steward
- Last verified
- 2026-09-23
- Review due
- 2026-10-23
- Source commit
ce6050ec1218- Canonical authority
SRC-SERVICE-OPS-AUTH-V1- Content digest
d8edf56ec330d7e7- Stable citation
MYRILUM-DOC-SERVICES-008@0.1.0:en#statuses
This documentation grants no execution, release, or production authority.